- We strive to process and ship all orders within 48 hours however, orders placed during promotional sales may experience slight delays.
- Any order over $200 that is shipping to a US address is eligible for free shipping using a courier of our choice.
- It will typically take 3-7 business days for your package to arrive once processed depending on geographical location.
- During promotional deals we are not able to offer expedited shipping. Shipping will typically take 3 to 7 business days.
You will receive an order confirmation email letting you know we have received your order and it is being prepped for shipment. If you do not receive a confirmation email within 24 hours, please check your junk folder before reaching out to us.
The best way to communicate any and all inquiries is via email. Please visit our support page and select the form that best applies to your inquiry. You can also email us directly at egainers@e-prise.com.
All orders are shipped from Miami, FL.
Most products ship via FedEx, or USPS ground.
Once your order has shipped, you will receive an email with tracking information and an estimated arrival date.
To track your order, simply click the link and you will be redirected to either the UPS, FedEx, or USPS website depending on who shipped your product. You can also track your order in your order history on your account page.
Yes
Yes! We ship internationally and international shipping rates will apply. Additionally, some countries outside the United States may require import tax, duties and related customs fees. These costs are not covered in the payment you made to us. These charges, if applicable, are determined and charged by the customs office of the destination country. For further details of charges, please contact your local customs office directly.
We typically have all items in stock however, should an item be out of stock, it will be placed on a back-order and any other part of your order that is in stock will ship immediately. Items on back-orders will ship for free once back in stock.
During promotional deals we are not able to offer expedited shipping. Shipping will typically take 3 to 7 business days.
Every order placed will ship in its entirety to one address. If multiple destinations are required, please place multiple orders.
Shipping information can be altered within 60 minutes of placing an order.
We accept all major credit cards (MasterCard | Visa | AMEX | Discover). We also accept ShopPay PayPal and soon, Apple Pay.
Yes, we use the most advanced security measures to protect your privacy and sensitive information. Our website uses SSL 256 SHA technology which is considered the most advanced today
Due to our items being significantly marked down and offered in limited quantities, for short periods of time, we do not accept returns due to anything other than a damaged upon arrival item or a defective item.
We are not able to offer gift wrapping at this time.
We would love for you to join our VIP mailing list to receive exclusive deals!
Items that arrive damaged or are in some way defective may be replaced or refunded at our discretion provided you notify us within 10 calendar days of items arrival.
Due to our items being significantly marked down and offered in limited quantities, for short periods of time, we do not accept returns due to anything other than a damaged upon arrival item or a defective item.
eGainers offers marked down, quality items from many prestigious brands. Purchases on our site are covered by a manufacturer’s warranty when/if available. If the item is covered by a manufacturer’s warranty, please contact the manufacturer directly for any warranty matters.
eGainers is a re-sell platform and is not to be held liable for any legal claims made about or against any of the products or brands offered for sale. Any and all such claims are to be addressed directly with the product manufacturer. Including but not limited to; malfunction of product, manufacture defect, copyrights infringement, allergic reaction, etc.
The best way to communicate any and all inquiries is via email. Please visit our Contact Us page and select the form that best applies to your inquiry. You can also email us directly at egainers@e-prise.com.